CodeGrid Support
Refund & Returns
We want your CodeGrid purchase to feel right. Here is how exchanges, returns, and refunds work.
Eligibility
Most unused, unworn, and undamaged items can be requested for exchange or return within 7 days of delivery. Items must include their original packaging and tags.
Exchange Requests
Contact us with your order number, item details, and a clear reason for the request. Our team will review the request and confirm the available exchange options.
Custom and Personalised Orders
Custom, printed, personalised, or bulk-made items are not eligible for change-of-mind returns. If an item arrives damaged or differs from the approved order, contact us promptly so we can help.
Refunds
Approved refunds are processed after the returned item is inspected. The refund method and timing depend on the original payment method and the condition of the item.
Delivery Costs
Return delivery costs may apply unless the item is damaged, incorrect, or has a verified quality issue. Please wait for our confirmation before sending an item back.
Need Help?
Email codegridbd@gmail.com with your order number and photos when relevant. We will reply with the next steps for your request.
Last updated: September 2026